Claims

Making a claim on your insurance policy can be stressful and time consuming. That is why at Umbrella we have worked hard to create a claims-handling service that is quick, efficient and recognises your need for urgent action.

It is our core belief that an insurance policy is only as good as its claims-handling service and we treat this department as the ‘shop front’ to our organisation.

We promise good customer service, which will provide you with the details you need and explain the areas that you may not understand.

In circumstances where a large claim is being made we may offer you the services of one of our preferred loss assessors.

At all times, instead of passing you through to the insurers, we will remain involved in the claim and help you negotiate the process. Our claims-handling team will provide a hands-on service to take the worry out of what can sometimes be a worrying and difficult time.

If you have an insurance policy with us and wish to make a claim, please email us directly on claims@umbrellais.com or call one of our team on 020 8579 0606